New Client Information
First Time Client Reminders
Open your welcome email when you receive it.
Fill out the online intake form BEFORE your appointment.
The Online Intake Form includes:
health history information
insurance information - you can add a photo of your card or bring your card to your first appointment
review our booking policies
consents required to receive treatment
Your First Visit to Zen Paradise
Everything you need to know before your massage.
Welcome to Zen Paradise Massage & Wellness! Whether this is your first massage ever or your first visit with us,
we want you to feel comfortable, informed, and cared for.
Our goal is to provide a safe, professional, and relaxing experience built on trust, communication, and mutual respect.
Before Your Appointment
Complete your intake form
Complete your intake form before arriving.
Provide accurate health information and disclose any relevant changes to your health.
Arrive on time
Arrive a few minutes early when possible so you can settle in.
Late arrivals may result in a shortened treatment to avoid delaying the next client.
Know what to wear
No special clothing is required.
You choose your comfort level when undressing. You may keep your underwear on or leave on any clothing you prefer.
We count on this visionary to define strategic priorities, allocate resources responsibly, and ensure every decision reinforces long-term value creation.
During Your Massage
1. Check-in and consultation
Your therapist will review your intake form and discuss:
Your treatment goals and areas of concern.
Pressure preferences and comfort levels.
Relevant health information or questions.
Any areas you would prefer not to have treated.
This is your opportunity to ask questions and discuss your preferences before treatment begins in the privacy of the treatment room.
2. Privacy and getting ready
Once your therapist has explained the process, they will leave the room to give you privacy to prepare.
Undress only to your comfort level.
Get onto the massage table under the provided sheets.
Keep yourself covered while waiting.
Your therapist will knock before re-entering the room.
Unsure what to do? Please ask your therapist before they leave. We're happy to explain!
3. Draping and personal boundaries
Your privacy and dignity are essential to every treatment.
You will remain appropriately covered throughout your massage.
Only the area being treated will be uncovered.
Any specialized work near sensitive areas must be explained and appropriately consented to beforehand.
You may decline any technique or withdraw consent at any time.
Our therapists maintain professional boundaries and respect your personal space throughout your appointment.
We trust this leader to synchronize production, logistics, and support functions, cultivating dependable processes that uphold our service commitments.
After Your Massage
Once your treatment is complete:
Your therapist will leave the room so you can get dressed privately.
Take your time getting up, especially if you feel lightheaded.
Your therapist may provide general aftercare suggestions.
You can discuss how you feel, ask questions, or arrange another appointment.
Payment and direct billing
Payment is completed after your appointment.
Direct billing is subject to your insurance plan's eligibility, available coverage, and insurer requirements.
Any amount not covered by your plan remains your responsibility.
Our Shared Expectations
We want every client and therapist to feel safe, respected, and comfortable. Here's what we each commit to.
What you can expect from your therapist
Our therapists are committed to providing professional, respectful, and client-centred care.
You can expect your therapist to:
Welcome you and explain the treatment process.
Review your health information and discuss your goals.
Obtain informed consent and respect your choices.
Provide privacy while you prepare.
Maintain appropriate draping and professional boundaries.
Check in about your comfort and adjust treatment when possible.
Respect your dignity, confidentiality, and personal boundaries.
Work within their professional scope and training.
What we ask of you
To help us maintain a safe and welcoming environment, we ask every client to:
Respect professional boundaries. Sexual comments, advances, inappropriate touching, or requests for sexual services are not acceptable.
Communicate respectfully. Please treat your therapist with courtesy, including when requesting changes or raising concerns.
Follow preparation instructions. Please respect the treatment process and remain appropriately covered.
Share accurate health information. Let your therapist know about relevant health concerns or changes.
Respect appointment policies. Arrive on time and review our booking, cancellation, and payment policies.
Respect privacy. Do not photograph or record your therapist without their explicit permission.
If behavior compromises safety, professional boundaries, or anyone's comfort, your therapist may pause, modify, or end the treatment. Future appointments may also be declined when appropriate.
These expectations protect both our clients and our therapists.
A Few Final Reminders
You are always welcome to ask questions.
You can communicate your preferences or boundaries at any time.
You may decline techniques or withdraw consent.
Your comfort, dignity, and safety matter to us.
Visiting a new therapist can feel unfamiliar, and that's okay. We're here to help you feel informed and at ease.
Thank you for choosing Zen Paradise Massage & Wellness.
We look forward to welcoming you and helping you find your moment of calm.
We depend on this engineer to transform conceptual requirements into robust technical solutions that integrate seamlessly with existing infrastructures.
Direct Billing FAQs
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It’s best to check with your insurance provider before your appointment to see how much is covered and whether you require a doctor’s note in advance to be reimbursed.
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Alberta Blue Cross
ARTA (Alberta Retired Teachers Association)
ASEBP (Alberta School Employee Benefit Plan)
BPA (Benefit Plan Administrators)
Canada Life
Canadian Benefit Providers Inc
Canadian Construction Workers Union
Chamber of Commerce Group Insurance
CINUP
ClaimSecure
Coughlin & Associates Ltd.
Cowan
D.A. Townley Benefit Plan
Desjardins Insurance
Empire Life
Equitable Life of Canada
First Canadian
GMS Carrier 49
GMS Carrier 50
GreenShield Canada (GSC)
GroupHealth
GroupSource
Industrial Alliance
Johnson Inc
Johnston Group
La Capitale / Beneva
LiUNA Local 183
LiUNA Local 506
Manion
Manulife
Maximum Benefit
Medavie Blue Cross (RCMP/Veteran Affairs)
MEDIC Construction (GSC)
People Corporation
RWAM Insurance Administrators
Simply Benefits
SSQ Insurance
SunLife
TELUS AdjudiCARE
The Claims Xchange
Union Benefits
UV Insurance
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If your insurance company is not set up for direct billing please be prepared with an alternate form of payment.
After your treatment you will be provided with a receipt that has all the information you need to submit to your insurance company yourself.
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We accept debit and credit cards for payment.
Exact cash is preferred.
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Yes! Simply ask your Massage Therapist to email your receipt.
It will have all the information required for you to directly bill your insurance plan.